Guard.Social allows you to define rules to speed up your social customer care responces by assigning requests to the best person available...
All social ticketing sytems look the same until you start using them on a daily basis. That is when the little details will make a huge difference. Here are 9 cases where a Real Social Ticketing Solution will make a difference for you.
Social Media can’t be treated as an external appendix of your business anymore. The Marketing Team is not able to handle all requests coming from social and forcing your customer care agents to use one tool for email, chat, phone etc and another just for social media.
This is not efficient, it builds different data silos and in the long run inflates costs without building value.
Before Guard providing the "correct" answer meant reading long brand policies documents, guidelines or reaching out to your colleagues for help by phone, email or text... all this with a huge time pressure!!!
GET VALUE OUT OF SOCIAL MEDIA: Profile Your Users
Not knowing who the person on the other side of the screen is, is a pain. But you can change that and start treating your customers as friends...
Escalating user requests, getting the editorial plan approved and gaining input from other divisions like legal if one of the biggest "time wasters"