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SOCIAL CUSTOMER CARE

 

From enterprises to multi-location brands,
successful social customer care is guaranteed.

 

 Start Your Free Trial 

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1.

Fast, Effective and Tailored to your Business



It is not always easy building a timely, satisfying and informative social customer care service but it is quickly becoming a critical point that companies can no longer overlook. A successful social customer care will be fast and effective and in line with your tone of voice.

With Guard.Social:

• A native social ticketing system that integrates with your existing tools


• Resolve problems rapidly by triaging and routing posts to

the right person or team


 Connects care agent with the rest of the company 


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BPER Banca reduced their average
social customer care response time by 23% with Guard.Social!

READ CASE STUDY

 

 

2.

Collaboration, Integration, and Clarity


Guard.Social allows your teams to collaborate internally and externally, is integrated into your CRM, and gives your care agents a clear picture by monitoring all your social channels in one place.

 

With Guard.Social:

• See not only the incoming comment or request but also the post it is referring to and the history of that user's interactions


• Build relationships, apply a crisis prevention plan and show

your customers that they are valued


 Provides predefined templates and best practice


SEE EXAMPLE

 

 

 

 

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3.

User Profiling, Optimization, and Analytics


Smart and detailed user profiling will help identify your active users, haters, actual customers, and much more. Having this information on hand results in a high-quality customer care, relationship building and best of all satisfied customers.

With Guard.Social:

• Optimize your social customer support service with pre-approved responses 

• Integrate with your CRM and legacy systems


• Analyze how fast and efficient your teams and approval process is


 Ticketing analytics is data-driven proof for improving your customer support 

 

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Enrico Melandri

Account for BMW

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"Guard.social helps us keep track of all customers requests together with our Customer Care - we love it!!"

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