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SOCIAL
CUSTOMER CARE

 

How the best in class spare time and build value

 

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1.

MARKETING AND CUSTOMER CARE TOGETHER ON SOCIAL

Guard allows both to keep their processes and acts as a bridge between the two.

- Divide responsibilities and assign requests automatically
- Ensure easy communication with internal messaging
- Involve users without access to Guard.Social

 

_icn_examples.svg SEE EXAMPLE

 

 

 

2.

ENTREPRISE SOCIAL TICKETING

Guard adds the needed structure to requests and integrates social media with your company’s tools. 

- Divide responsibilities and assign requests automatically to different teams
- Manage all social requests from your traditional ticketing system
- Request approval or escalate even to users with no access to the tool

 

_icn_examples.svg SEE EXAMPLE

 

 

 

 

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3. 

USER PROFILING

Guard automatically clusters and highlights active users, haters, actual customers, and much more


- See at a glance who you are talking to
- Separate users into custom audiences based on their actions
- Engage each audience differently

 

_icn_examples.svg LEARN MORE

 

 

AUTOMATE REPORTING 

Guard will monitor all sides of your support, prepare all your presentations and add extra social media measurements you should not ignore.

 

 

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Enrico Melandri

Account for BMW 

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Guard.social helps us keep track of all customers requests together with our Customer Care - we love it!!!

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Guard.Social is free to try for 15 days