Social Customer Care - Guard.Social

 

 

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INBOUND / SOCIAL CUSTOMER CARE

 

Simplify social customer care with our native social ticketing system. Manage your customers and community with ease.

 

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Social Ticketing Guard.Social

Automated Rules


• All incoming requests are analyzed and assigned to the most suitable team member as a ticket

 

 Increase team productivity with prioritized tickets, filters and keyword monitoring

 

 Set automatic closing if the user doesn’t answer within a certain amount of time

 

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Multi-Thread Ticketing System


• New interactions are automatically connected to open tickets of the same user

 

 Tickets that have been resolved can be manually connected to new tickets

 

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Social customer care - Social ticketing - Guard.Social

 

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BPER Banca reduced their average
social customer care response time by 23% with Guard.Social!

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Best Practice and Collaboration


• Use predefined templates, best practices, and similar tickets

 

 Ask for feedback, support or approval from both Guard.Social users and external team members

members via email 

 

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User Profiling and Integration


Care agents can see the user’s interaction history, details and tags

 

 Guard.Social Integrates with your CRM, SSO and legacy systems

 

 

 

 

Social customer care - Guard.Social

Social Media Management Guard.Social

Ticketing Analytics


 Add tags, inquiry reasons and customer sentiment to tickets for detailed analytics and filtering

 

 Evaluate your service levels by tracking single user and team performances

 

 Understand the main issues for your customers with ticketing analytics issues for your customers with ticketing analytics

 

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Nicola Giacchè

Brand & Marketing Communication Office

 

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"In one day Guard.Social was up and running in three different locations with more them twenty first-time users - It makes social customer care simple and user-friendly."

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