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WORKING IN TEAM ON SOCIAL MEDIA

 

Guard.Social automates tasks and adds the structure
to let you work as a team

GUARD IN ACTION..

 

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1. 

AUTO ASSIGN & SOCIAL INBOX

All social posts are analyzed by Guard and assigned to the best person to answer. 


3 key criterias:
- Content type: e.g It’s a private message
- Keywords: e.g The user mentions a specific product
- User relevancy: e.g If the user is a customer or a blogger

If the content is not that relevant, it is saved into one centralized inbox as unread content for your team members to pick up at their convenience

 _icn_examples.svg SEE EXAMPLE

 

 

2. 

KNOW WHO YOU ARE TALKING TO 

Spotting important users out of the crowd is easy. Guard will automatically cluster users by sentiment, past requests, contents they interact with and more.

- Full social history
- Past requests
- Automatic clustering
- CRM connection

And more..

 

 _icn_examples.svg SEE EXAMPLE

 

 

 

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3. 

NATIVE SOCIAL TICKETING 

When a content is assigned to a user, Guard creates a social ticket to help manage the request evolution

- Prioritize critical requests
- Manage request moving from public to private
- Help reply fast and keep track when users don’t respond
- Classify requests and keep track of service level

And more...

 _icn_examples.svg SEE EXAMPLE

 

 

 

 

 

 

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4. 

SECURE YOUR ANSWER 

When the brand reputation is on the line, Guard will provide best practices for your agents and add extra level of approvals 


- Set extra level of approval for critical issues
- Define best practices and train new agents on the job
- Create smart templates to speed up support

 

 _icn_examples.svg SEE EXAMPLE

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Fabio Aita

Head of communication  

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I tried many tools, Guard.social is the easiest way I know to work in team on social media — nothing else comes close

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