Launching social customer care
with the right structure



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Launching Social Customer Care Successfully

This is the solution for you if:

orologio.pngYour brand reputation is at risk due to an unstructured launch


tag.pngYou need a tool that secures company standards from all teams


people.pngYour company needs to be protected during high-volume requests

Affordable Social Customer Care Tool



Protect Your Brand Reputation

by preparing for the worst

Launching a social page is no small task and having the right solution will make the difference when your brand is being put under pressure. We give community managers what they need to provide an amazing customer experience while protecting your brand.

• Native social ticketing system

 Built-in messaging

 Crisis management and prevention



Provide Amazing Social Customer Support

keeping replies up to company standards

When the risks are high, you need a solution that is going to protect your brand. Using shortcuts like predefined templates, best practice, and suggested answers will resolve issues faster and keep your company protected from human error.

• Predefined templates and suggested answers 

 Approval workflows

 User profiling





Automate Social Customer Care



Social Ticketing System - Guard.Social


Never Miss A Customer Request

by automating social customer support

The platform automatically analyzes incoming requests and assigns a ticket to the most suitable team member this way community. 

• Automated rules and ticket assigning

 Automatically prioritizes tickets by urgency

 Integration with CRM and existing tools










BPER Banca reduced their average
social customer care response time by 32% with Guard.Social!



Nicola Giacchè - Bper

Nicola Giacchè

Brand & Marketing Communication Office


Logo Banca Popolare Emilia Romagna BPER







"In one day Guard.Social was up and running in three different locations with more than twenty first-time users - It makes social customer care simple and user-friendly."


Request a Demo Today!