Make every social conversation
an amazing customer experience

 

 

Start Your Demo   or  Read Case Study

 

 

 

 

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Managing High-Volume Customer Complaints

This is the solution for you if:



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Analyze Customer Care Metrics

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Increase Customer Satisfaction 

by improving the quality of your response


Guard.Social provides shortcuts like predefined templates, a best practice feature, and suggested answers to resolve issues faster. User profiling makes responses unique showing your customers that they are valued. 

 

• Predefined templates and suggested answers

 Add tags, inquiry reasons and sentiment

 User profiling

 

LEARN MORE

 

 

 

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Maximize Productivity and Customer Service Metrics

by using automation


Guard.Social is a native social ticketing system that collects all your incoming social requests in one place and orders them by priority. The platform automatically analyzes incoming requests and assigns a ticket to the most suitable team member. 

 

 Automatically prioritizes tickets by urgency

 Analyzes tickets and assigns them to teams

 Ticketing analytics

 

 

REQUEST DEMO

 

 

Social Ticketing Guard.Social

 

Social Media Crisis Management

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Provide Effective Crisis Management and Prevention

by connecting your company


Often the origin of a crisis is either wrong communication or isolated customer support in both cases quick intervention is key. Our Teamwork feature connects your company allowing users to request input or approval from management

 

 Approval and feedback workflows 

 Internal and external collaboration

 Keyword monitoring

 

 

 

 

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BPER Banca reduced their average
social customer care response time by 23% with Guard.Social!

READ CASE STUDY

 

Enrico Melandri - We Are Social

Enrico Melandri

Account for BMW

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"Guard.social helps us keep track of all customers requests together with our Customer Care - we love it!!"

 

Request a Demo Today!

REQUEST DEMO