Make every social conversation
an amazing customer experience

 

 

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Managing High-Volume Customer Complaints

This is the solution for you if:



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Analyze Customer Care Metrics

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Increase Customer Satisfaction 

by improving the quality of your response


• The predefined templates and suggested answers will guarantee that responses are always inline with your communication strategy

 

 User profiling and seeing your customers social history will personalize conversations and guarantees company standards

 

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Maximize Productivity and Customer Service Metrics

by using automation


• Customer requests are automatically prioritized by urgency and can be filtered for specific needs

 

 All incoming requests are analyzed and automatically assigned to the most suitable team member

 

 

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Social Ticketing Guard.Social

 

Social Media Crisis Management

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Provide Effective Crisis Management and Prevention

by connecting your company


• The Teamwork feature allows agent to request input or approval from other teams or management

 

 Managers are engaged via an email that logs them into a secure environment for giving approval, or feedback 

 

Enrico Melandri - We Are Social

Enrico Melandri

Account for BMW

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"Guard.social helps us keep track of all customers requests together with our Customer Care - we love it!!"

 

Request a Demo Today!

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