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Service by Guard.Social

Social Customer Care

 

Satisfy your customers
with first class social media support

 

Request Demo

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Automatically organize,
prioritize & assign
social requests

Check.pngManage all social interaction in one flow ordered
         around the user

Check.pngPrioritise requests based on the user's clusters

Check.pngAutomatically assign request to the best team or agent based on triggers and topics - Learn More

Get a Free Social Strategy Assessment
with our Experts
Today!

Learn how your social media strategy measures up to your industry and receive a free scorecard to see your strengths and weaknesses.

Schedule Call

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Know everything about
your
social users

Check.pngInterests

Check.pngSentiment

Check.pngDemographics

Check.pngUnified conversation history

Check.pngCRM connection 

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Speed through
tasks & requests

Check.pngWelcome bots into your team

Check.pngAutomatic request prioritization

Check.pngRequest status and backlog management

Check.pngAgent collision prevention

Check.pngRequest classification

Check.pngTemplates, etc.

Work in a team

Check.pngRole-based access

Check.pngEscalation & approval workflows

Check.pngInvolve External Users with an email - Learn More

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Evaluate your service levels and provide marketing with insight

Check.pngAll service level KPIs at your fingertips

Check.pngPerformance in Business hours

Check.pngProvide Marketing with insight based on interactions with customer service

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We work better together

Connect Social User Insight
to your CRM

 

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Integrate Social Media into your
Customer Service Software

 

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Request a Demo

Learn how Guard.Social can help you exceed
customer expectations today

 

Request Demo