Social Customer Care - Guard.Social

 

 

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INBOUND / SOCIAL CUSTOMER CARE

 

Simplify social customer care and manage your customers and community with ease.

 

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Social Ticketing Guard.Social

Resolve all customer issues on social media platforms

with one inbox


• Manage all incoming customer requests in a single feed that creates tickets for prioritized inquiries

 Automatic notifications make sure you never miss a customer request or comment

 

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Personalize your responses and satisfy customers

with approval workflows and user profiling


• Social CRM and user profiling lets you know exactly who you are talking

 Approval workflows allows users to ask for feedback before answering a customer's inquiry

  

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Social customer care - Social ticketing - Guard.Social

 

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BPER Banca reduced their average
social customer care response time by 23% with Guard.Social!

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Speed up your response time reaching customer expectations

with automation and integration


• Incoming requests are automatically prioritized and assigned to the most suitable team member

 Create predefined templates, shortcuts and suggested answers

 Supported integration options for CRM, chatbots, etc

 

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Measure and improve your social customer care

with ticketing and sentiment analytics


• Add tags, inquiry reasons and customer sentiment to requests for detailed analytics and filtering

 Evaluate your service levels by tracking single user and team performances

 Understand the main issues your customers are facing and directly improve your services inside your company

 

 

 

Social customer care - Guard.Social

Nicola Giacchè

Brand & Marketing Communication Office

 

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"In one day Guard.Social was up and running in three different locations with more than twenty first-time users - It makes social customer care simple and user-friendly."

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